Shipping policy

At Mediscentia, we aim to deliver your skincare products quickly, safely, and reliably. The following shipping policy outlines our processing times, shipping methods, costs, and what to expect once your order is placed.

  • Shipping Destinations
    • We currently ship within the United States only. International shipping is not available at this time.
  • Shipping Methods & Carriers
    • Our shipping carriers and specific delivery options are currently being finalized. Updated details will be provided as soon as available.
  • Shipping Costs
    • We offer a flat shipping rate of $7.99 on all orders. Shipping is free on orders over $100, and subscription orders always ship for free.
  • Processing Time
    • All orders are processed within 1–2 business days before shipment.
  • Estimated Delivery Time
    • Once shipped, standard delivery typically takes 3–5 business days.
  • Tracking
    • Tracking information will be emailed to you once your order has been shipped, allowing you to follow your package’s progress.
  • International Shipping
    • We do not offer international shipping. Orders can only be shipped within the USA.
  • Shipping Restrictions
    • There are no current product or location-based shipping restrictions.
  • Lost, Damaged, or Delayed Shipments
    • If your order arrives damaged or appears to be lost or significantly delayed, please contact us within 7 days so we can start a claim and assist you promptly.
  • Returns & Exchanges
    • For return or exchange details, please refer to our Return Policy.