Frequently Asked Questions
Looking for answers? You’ll find them here. Browse our most common questions and learn everything you need to know in just a few moments. If anything’s still unclear, our support team is only a message away.
General Information
Mediscentia blends medical-grade science with modern luxury. Every product is formulated with pharmaceutical-grade actives at clinically validated concentrations, ensuring visible, measurable results without compromising on elegance or experience.
Yes. Our formulations are developed with the same standards used in professional dermatologic skincare - using pharmaceutical-grade ingredients supported by clinical research.
All Mediscentia formulations are dermatologist-tested, paraben-free, sulfate-free, and fragrance-conscious. Many products contain soothing ingredients that support barrier health and hydration, making them ideal for sensitive and post-procedure skin.
All Mediscentia products are formulated and manufactured in the United States in FDA-registered, cGMP-compliant laboratories to ensure safety, purity, and performance.
Yes. Mediscentia is proudly cruelty-free and never tests on animals.
Shipping & Delivery
We currently ship within the United States and offer both standard and expedited delivery options. International shipping will be available soon.
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–5 business days after processing.
Once your order ships, you’ll receive an email with tracking information and a link to monitor your delivery status in real time.
Yes. Complimentary standard shipping is offered on all U.S. orders over $100.
Please contact our support team within 7 days of delivery. We’ll arrange a replacement or refund promptly.
Product Information
All products are formulated to be fragrance-conscious - minimizing potential irritants while maintaining a subtle, elegant sensory experience.
We do not recommend the use of any Mediscentia products during pregnancy or breastfeeding without prior clearance from your medical provider. Many active ingredients commonly used in medical-grade skincare - such as retinoids, exfoliating acids, and certain brightening agents - are not advised during this time. Always consult your healthcare professional before introducing any new skincare regimen while pregnant or nursing.
No. All Mediscentia products are paraben-free, sulfate-free, and formulated with clean, clinically effective ingredients.
Never. Mediscentia is cruelty-free and committed to ethical testing practices.
Yes - many Mediscentia products are designed to complement in-office treatments. For post-procedure care, we recommend starting with gentle hydration and barrier-restoring formulas such as HydraRenew Elixir, HydraBalance Moisturizer, and AgeDefy Growth Factor Complex.
